Project: Franchise Auto Dealership

Local automotive dealership located in Tampa, FL looking to modernize their telephone and network infrastructure. Frequent outrages in their existing systems was leading to downtime and possible lost sales. Their goal was for us to help them create a fully functional system that wouldn’t result in these outrages.

Case Study

  • Dealerships are strongly devoted to service and satisfaction
  • In the automotive industry, making sure that prospective buyers can easily contact the dealership is pivotal to their success
  • If phone calls or emails are unable to reach the dealership, a competitor may get the sale
  • Outdated network and infrastructure inhibit both customer service and company income
  • Outdated systems mean downtime, which in effect will hurt the overall sales, if a customer cannot reach the dealership, then no cars will be sold
  • Dealership decided to replace its PBX system and outdated network infrastructure with a centralized unified communication system that would send voice traffic over the IP network
  • After looking at all of the options the client decided to choose the Cisco unified communication system because of its quality and the presence of our local Cisco partners
  • All employees now use the Cisco unified IP phones and have enterprise chat installed on their computers, meaning easier communication with customers as well as colleagues
  • Improved customer experience
  • Improved work environment and productivity
  • Detailed reporting for continual improvement
  • Lower monthly payments and new equipment
  • Reduced monthly telecom costs by $2,327.00 a month

Network Systems

  • Cisco 3560X, Cisco 2960X, and Cisco 2960C Switches
  • Cisco ASA 5515-X Security Appliance
  • Cisco ASA 5505 Security Appliance

Unified Communications

  • Cisco BE6000 System on UCS C220 M3 Server Hardware
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco IM & Presence
  • Cisco 2951 Gateway
  • Cisco 7965G & 7945G IP Phones
Challenge
  • Dealerships are strongly devoted to service and satisfaction
  • In the automotive industry, making sure that prospective buyers can easily contact the dealership is pivotal to their success
  • If phone calls or emails are unable to reach the dealership, a competitor may get the sale
  • Outdated network and infrastructure inhibit both customer service and company income
  • Outdated systems mean downtime, which in effect will hurt the overall sales, if a customer cannot reach the dealership, then no cars will be sold
Solution
  • Dealership decided to replace its PBX system and outdated network infrastructure with a centralized unified communication system that would send voice traffic over the IP network
  • After looking at all of the options the client decided to choose the Cisco unified communication system because of its quality and the presence of our local Cisco partners
  • All employees now use the Cisco unified IP phones and have enterprise chat installed on their computers, meaning easier communication with customers as well as colleagues
Results
  • Improved customer experience
  • Improved work environment and productivity
  • Detailed reporting for continual improvement
  • Lower monthly payments and new equipment
  • Reduced monthly telecom costs by $2,327.00 a month
Hardware

Network Systems

  • Cisco 3560X, Cisco 2960X, and Cisco 2960C Switches
  • Cisco ASA 5515-X Security Appliance
  • Cisco ASA 5505 Security Appliance

Unified Communications

  • Cisco BE6000 System on UCS C220 M3 Server Hardware
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco IM & Presence
  • Cisco 2951 Gateway
  • Cisco 7965G & 7945G IP Phones
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