Project: Franchise Auto Dealership

Local luxury automotive dealership contacted Site Tech prior to their construction looking for a full build out of their IT infrastructure. They were looking for a complete IT solution, from the ground up.

Case Study

  • Upcoming luxury automotive dealership being built in Wesley Chapel, FL
  • Contacted Site Tech for a complete buildout of their new location, before construction
  • The owner is strongly committed to customer service and satisfaction
  • Install Cat6 cabling and full build out that meets OEM’s guidelines
  • Make it simple for callers to reach the sales, service, and parts departments when trying to get ahold of the dealership
  • Install VoIP phones in all of the departments, making it easy for employees to contact coworkers as well as customers and vendors
  • Create an enjoyable, yet productive work environment with modern functional equipment
  • Ensure that WiFi is strong signals throughout the dealership for customer and employee use
  • Camera system for loss prevention and customer/employee safety
  • Site Tech Services met with the owner and recommended the necessary technology for their dealership
  • The voice and date cabling system installed by Site Tech Services, along with the network infrastructure, ensures ease of use for employees’ computers, cash registers, and credit card machines
  • The dealership decided on Cisco unified IP phones
  • They also went with enterprise chat that is installed on all PC’s, allowing for easier communication with customers as well as colleagues
  • Impressed with better customer service, when calling the dealership, callers can contact the correct person with no interferences
  • Excellent work environment and high employee productivity meaning that their former outages and downtime are non-existent
  • The Cisco unified communication system provides details about every incoming and outgoing calls as well as every phone to a third-party software, allowing management to access reports that identify potential opportunities for improvement
  • The high definition IP surveillance system installed by Site Tech Services has helped secure the property both inside and out
  • The cameras use the existing network infrastructure and offer remote viewing and monitoring

Networking

  • Cisco 2960-S, 3560-X, and 3750-X Switches
  • Watchguard XTM 510
  • Cisco Aironet Access Points
  • Cat6 Cabling

Security Camera System

  • GeoVision IP-based video surveillance system

Unified Communications

  • Cisco UC560 Small Business Phone System
  • Cisco Call Manager Express
  • Cisco Unity Express
  • Cisco IP Phones
Challenge
  • Upcoming luxury automotive dealership being built in Wesley Chapel, FL
  • Contacted Site Tech for a complete buildout of their new location, before construction
  • The owner is strongly committed to customer service and satisfaction
Owner's Top Concerns
  • Install Cat6 cabling and full build out that meets OEM’s guidelines
  • Make it simple for callers to reach the sales, service, and parts departments when trying to get ahold of the dealership
  • Install VoIP phones in all of the departments, making it easy for employees to contact coworkers as well as customers and vendors
  • Create an enjoyable, yet productive work environment with modern functional equipment
  • Ensure that WiFi is strong signals throughout the dealership for customer and employee use
  • Camera system for loss prevention and customer/employee safety
Solution
  • Site Tech Services met with the owner and recommended the necessary technology for their dealership
  • The voice and date cabling system installed by Site Tech Services, along with the network infrastructure, ensures ease of use for employees’ computers, cash registers, and credit card machines
  • The dealership decided on Cisco unified IP phones
  • They also went with enterprise chat that is installed on all PC’s, allowing for easier communication with customers as well as colleagues
Results
  • Impressed with better customer service, when calling the dealership, callers can contact the correct person with no interferences
  • Excellent work environment and high employee productivity meaning that their former outages and downtime are non-existent
  • The Cisco unified communication system provides details about every incoming and outgoing calls as well as every phone to a third-party software, allowing management to access reports that identify potential opportunities for improvement
  • The high definition IP surveillance system installed by Site Tech Services has helped secure the property both inside and out
  • The cameras use the existing network infrastructure and offer remote viewing and monitoring
Hardware

Networking

  • Cisco 2960-S, 3560-X, and 3750-X Switches
  • Watchguard XTM 510
  • Cisco Aironet Access Points
  • Cat6 Cabling

Security Camera System

  • GeoVision IP-based video surveillance system

Unified Communications

  • Cisco UC560 Small Business Phone System
  • Cisco Call Manager Express
  • Cisco Unity Express
  • Cisco IP Phones
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