Communication is key in the today’s fast paced world of business. We need to be able to talk to our colleagues, customers and stakeholders instantly and consistently, through multiple platforms from various locations and whilst on the move, and as these technologies have advanced to meet demand they have become somewhat complicated.
VoIP stands for Voice over Internet Protocol. Essentially making phone calls over the internet, rather than over traditional phone lines.
In this blog I will try and give a simplified overview of what VoIP is, and more importantly why your business should be using it. I will cover major differences in modern VoIP tech – starting all the way back at traditional phone systems.
Traditional Phone systems
Traditional phone systems require copper wires for every phone, with the number hard coded into each specific wire. When you dialed the signal would go to your PBX (Public Batch Exchange), then on to your service provider who sent it to your customers PBX which would send it to your customers phone – in many cases charging per minute for the call.
For a long time, this was the most reliable form of voice calling, however with new and advancing digital technology it has become far too expensive, inflexible and lacking in features to be a serious choice for the competitive business. (Plus, here in Florida lightning storms can fry copper cables knocking out whole offices worth of phones)
From traditional phone systems a breakthrough was made; voice could be transferred over existing internet lines saving the cost of installing cables and paying traditional phone service providers per minute.
An on premise VoIP system requires phones linked to an IP (internet Protocol) PBX on site – just like the traditional phone system, but this PBX is connected to the internet rather than to phone lines.
For VoIP calls you dial the number on the phone, this call goes to the on premise IP PBX Server, which sends the call to a colleague within your office, or it send the call out into the internet to find your desired contact. Calls through this method can be made to other VoIP systems or to people on the traditional phone systems.
VoIP systems can also host instant messaging and video call and can integrate with other programs such as Office 365 and your companies CRM – making for instant and expansive collaboration opportunities.
Cloud Hosted VoIP
One of the major downsides of VoIP systems is the cost to have an onsite PBX. In addition, this technology is still developing; so it is becoming obselete at a much faster rate.
The Solution to this is hosting the IP PBX Server in the Cloud. Through this system you would just pay a monthly fee for access to the Cloud PBX Server, and it is up to the host providor to update the technology as further advances are made.
This also reduces the risk of phyical damage, reduces maintainance costs, and makes moving offices and opening new locatinos extremely easy as staff only need to log into the server to have access to the VoIP system.
As someone new to the world of VoIP I can tell you it makes a massive diffence to the lives of staff who make a lot of phone calls per day – and I haven’t even mentioned advantage like automatic receptionists, call recording, conference calls – the list goes
I hope this read was informative, if you have any questions or suggested alterations please let me know at Thomas.firstname.lastname@example.org
Want to upgrade your company’s communications with VoIP? Get in contact and we’ll send you a quote!