Project: Franchise Auto Dealership
Local automotive dealership located in Tampa, FL looking to modernize their telephone and network infrastructure. Frequent outrages in their existing systems was leading to downtime and possible lost sales. Their goal was for us to help them create a fully functional system that wouldn’t result in these outrages.
- Dealerships are strongly devoted to service and satisfaction
- In the automotive industry, making sure that prospective buyers can easily contact the dealership is pivotal to their success
- If phone calls or emails are unable to reach the dealership, a competitor may get the sale
- Outdated network and infrastructure inhibit both customer service and company income
- Outdated systems mean downtime, which in effect will hurt the overall sales, if a customer cannot reach the dealership, then no cars will be sold
- Dealership decided to replace its PBX system and outdated network infrastructure with a centralized unified communication system that would send voice traffic over the IP network
- After looking at all of the options the client decided to choose the Cisco unified communication system because of its quality and the presence of our local Cisco partners
- All employees now use the Cisco unified IP phones and have enterprise chat installed on their computers, meaning easier communication with customers as well as colleagues
- Improved customer experience
- Improved work environment and productivity
- Detailed reporting for continual improvement
- Lower monthly payments and new equipment
- Reduced monthly telecom costs by $2,327.00 a month