It’s easy to forget about your computer network until something goes wrong. When email goes down or workstations have issues, your business can grind to a halt. Downtime translates into idle employees, frustrated customers, and lost profits.
Managed IT Services, the practice of outsourcing Help Desk support and other IT responsibilities to a third party provider, is the economical IT solution of choice among successful businesses.
Managed Services are designed to increase returns on technology investments by creating and supporting a stable and secure IT infrastructure. Solutions are created for your unique business needs and delivered through a combination of remote and on-site services. Call (813) 549-5700 today to receive a customized quote for your business.
Remote Help Desk Support
Our world class help desk software makes it simple for your employees to notify us when there is an IT issue; whether by email, web portal, or telephone. Remote support sessions can resolve most needs related to a user’s operating system, internet connectivity, email access, and the correct installation and functioning of applications. Our remote diagnostic tools allow your employees to get back to work quickly without waiting for an on-site appointment, saving you time and money.
Our Virtual System Administrator (VSA) agent offers proactive monitoring of servers, workstations, remote computers, Windows event logs and applications, is critical to security, network performance and the overall operations of your organization. Remote system monitoring can often detect an issue before the user knows a problem exists. When an issue is detected, the VSA automatically creates a ticket in our system for resolution.
On-Site Service Support
For complex support needs that cannot be resolved remotely, one of our qualified technicians or engineers will be sent to your location based on an agreed service level agreement (SLA). Scheduled on-site visits may also be included in your Managed Services Agreement. We create SLAs to meet your needs. When we need to come on-site, you can rest assured that our field technicians and engineers are well-trained, professional, and courteous.
Included with our Managed Services is a comprehensive asset management system. You can get a consolidated view of computer hardware profiles and installed software across your network, know what versions of required software are installed across your network and reconcile deployed software licenses with purchased licenses, and get a detailed list of hardware assets and installed software including those required for compliance audits.
Eliminate IT frustrations and prevent downtime by utilizing a cost-effective plan for all of your managed services needs. Contact us today at (813) 549-5700 to schedule a FREE network assessment. Once complete, we will quote you a low, monthly, fixed rate to support all of your technology needs.